Ophthalmic Technician Lead Job in Cleveland, OH

at EyeCare Partners

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

 

POSITION:     Lead Ophthalmic Technician

DEPARTMENT:   Clinical

REPORTS TO:    Practice Administrator

LOCATION:    Northern OH Region, Cleveland/Akron

 

JOB SUMMARY: This individual is responsible for oversight and management of all clinical staff, and the supervision of all patient care processes. This includes ensuring all patient testing is appropriately scheduled, performed and documented. 

EDUCATION AND EXPERIENCE:

  1. Certified as ophthalmic technician or medical technologist.
  2. Five years experience in supervision of clinical operations.
  3. Working knowledge of all aspects regarding ophthalmic care.
  4. Demonstrated skills in motivating and training professional staff.
  5. College degree preferred, HS Diploma required.

ESSENTIAL SKILLS AND ABILITIES:

  1. Excellent written and oral communication.
  2. Proven ability to work well in a supervisory capacity.
  3. Management of multiple projects simultaneously.
  4. Empathetic personality with concern for patients’ needs.
  5. Strong organization with attention to detail.
  6. Ability to work as a team member.
  7. Demonstrated computer literacy.

RESPONSIBILITIES:

  • Personnel Management
    1. Assists in recruiting, hiring, training, and disciplinary action of technical personnel under supervision of practice administrator.
    2. Supervises technical personnel, including preparing and monitoring job descriptions and personnel evaluations; assists with salary reviews for technical staff.
    3. Develops and maintains a training program for clinical staff, including the immediate supervision of untrained assistants.
    4. Appropriately schedules technical staff in accordance with clinic needs; approves time off requests for technical staff.
    5. Organizes and conducts regular meetings of technical staff; participates in regular management team meetings.
    6. Consults with practice administrator on problems and interpretation of policies to ensure patient needs are met.
    7. Develops and implements protocols for continuing education of technical staff.
    8. Plans and organizes quarterly in-service training programs.

 

  • Clinic Responsibilities
    1. Performs patient work-ups and diagnostic testing as required by most senior level clinical staff.
    2. Answers patient questions and telephone inquiries, including but not limited to, attaining resolution to patient problems.
    3. Ensures all clinic equipment is functioning properly; requests repairs and maintenance, as needed.

 

  • Triage
    1. Determines which patient should be taken next from the waiting room to have testing initiated.
    2. Maintains a smooth flow of patients to the physician, altering the test sequence as required.
    3. Triages phone calls from patients, when necessary, to ensure appointment is scheduled in a timely manner.

 

  • Administrative
    1. Maintains inventory levels; orders all clinical supplies.
    2. Manages OSHA policies and procedures; maintains updated OSHA manual.
    3. Participates on Safety Committee.
    4. Schedules all preventative maintenance on covered instrumentation.
    5. Troubleshoots malfunctioning equipment; calls repair companies as necessary.
    6. Provides back-up support to other technicians, including returning patient phone calls, managing prescription refills, and responding to contact lens calls.
    7. Assists with patient check-in and check-out as needed.
    8. Assists with appointment scheduling and surgery scheduling as needed.
    9. Performs other tasks as required.

 

If you need assistance with this application, please contact (636) 227-2600

EyeCare Partners is an equal opportunity/affirmative action employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Please do not contact the office directly – only resumes submitted through this website will be considered.