Front Desk - Medical Office Job in Portsmouth, VA

SUMMARY

Ensure complete patient registration and the integrity of the patient chart. Act as a patient resource and clinic liaison. Position requires patient, physician, staff, vendor contact, and general public in person or telephonic contact. Representatives must exhibit pleasant voice, good manners, be professional in conduct, and have the ability to listen.

 

Demonstrates quality patient service during interactions with patients, coworkers, and vendors:

· Exhibits a positive attitude and is flexible in accepting work assignments and priorities

· Meets attendance and tardiness expectations

· Is dependable; follows policies and procedures

· Maintains professionalism in interactions with patients and coworkers

· Performs quality work and consistently exhibits initiative

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Professionalism: Greets patients immediately upon arrival. Consistently strives to enhance the patient experience by smiling and maintaining a courteous, professional demeanor.
• Process: Confirms or updates patient demographics, email address, employer and occupation during check in process. Follows department ID verification protocols. Enters or confirms referring providers PCP, external OD or other specialists as appropriate.
• Insurance and Eligibility: Reviews and confirms patient insurance information and scans card as needed. Checks eligibility in real time Phreesia or other means as necessary and follows any flags or prompts to ensure that insurance is active for date of service.
• Financial: Consistently collects copayments, past due balances and payments on account. Refers patients to financial counselors to assist with collection concerns, payment plans and patient assistance program enrollment. Notes information regarding payments in PM system chart notes when appropriate.
• Tracking: Accurately tracks patients in NextGen and directs patients to the designated reception area.
• Scheduling: Schedules patients for all follow up appointments, testing, and consults as ordered by the provider. Consistently ensures that the patient is scheduled for the correct date, location and with the appropriate provider. Follows clinical department protocols for scheduling. If scheduling takes place in person upon check out, completes the autoflow process in NextGen PM.
• Patient Satisfaction: Assist patients with questions, comments and complaints. Enlist manager involvement, as appropriate, in an effort to resolve concerns prior to patient leaving the center.
• Administrative Tasks: Files, scans and secures patient documents daily. Consistently reviews and ensures that patient name and MRN are recorded on all patient forms and that forms requiring a signature have been signed before being scanned/filed or sent to the HIM Department.
• Deposits: Ensures that deposit is balanced and all monies collected are recorded appropriately prior to closing daily. Money is to be locked in department safe before leaving at the end of shift.
• Professional Appearance and Standards: Follows all department dress code standards. Follows department policy for cellphone usage during patient hours.
• Other duties as assigned.

 

JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

 

EDUCATION AND/OR EXPERIENCE

• High School diploma, with computer coursework. Associate degree preferred.
• At least one-year office experience required.
• Medical office/front desk experience preferred.
• Must have good computer skills.

 

CERTIFICATES, LICENSES, REGISTRATIONS

• N/A

 

PHYSICAL DEMANDS

Indicate the amount of time spent for each activity required as it relates to the essential functions.

 

Physical Requirements	% of Time	LBS	Physical Requirements	% of Time	LBS
Bending	25		Vision close/distance	100
Carrying	25	25	Vision color vision	100
Climbing	10		Vision depth perception	100
Driving	5		Vision peripheral vision	100
Grasping	10		Vision ability to adjust focus	100
Hearing	100		Stooping	20
Lifting	10	25	Walking	100
Pulling	5	25	Writing/Typing	80
Pushing	5	25	Speaking	100
Reaching	60		Fine Motor Skills	100
Sitting	100		Use of Hands	100
Standing	10		Other (please describe)

 

 

Location: Work takes place in a normal office environment. Depending on location, will be required to participate in a Saturday work rotation generally consisting of a five-hour shift. Travel to other CVP locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.

 

Exposure: Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.

 

Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Word, Excel and Access. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.